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10/31/2005 Keltic Nation

Contact Us at business@kelticnation.com

Please read the following information completely.

Our Commitment To Your Privacy:

Keltic Nation has a policy of not releasing personal information to anyone outside our organization. We will not sell your name or address information to anyone without your prior consent. All information gathered during your visit with us is for our own tracking and marketing purposes only. Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name, Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information.

Our Commitment To The Security of Your Data:

Our checkout page uses industry standard data encryption techniques which work in conjunction with your current version web browser to ensure that your data may be transmitted confidentially. If you are using an old browser, which does not support SSL, you must update your browser before you place an order. Any "cookies" used by our store system are simply for tracking purposes. Customer databases are stored on separate servers secured well away from outside access. We also work very closely with law enforcement agencies to track, capture, and prosecute person(s) who may attempt to break into our system. Orders over a certain dollar amount may require additional verification.

Terms of Business:

Placing an order with Keltic Nation constitutes your acknowledgment that you have read the following Terms of Business and agree to them. An invitation to read these terms of business is posted on home page in this site as well as listed on the checkout stand page.

Payment Options:

We accept VISA, MasterCard, and American Express. You may also pay using the PayPal payment service. To help us keep costs down by reducing the risk of fraud, your card is authorized when you place your order using the latest technology in secure verification software/procedures. It is then charged when we have initiated shipment of the item to you. Credit card companies use your billing address information in the verification process, so be sure to provide us with your correct credit card billing address information as well as your ship-to information and phone numbers. Providing this information will help avoid delays in processing your order. If your ship-to information is different than the bill-to information on your credit card, you must contact your credit card company directly and advise them of the alternate address. We reserve the right to verify charge card billing address, or to ship only to charge card billing address. At this time, we do not accept COD orders.

Prices And Specifications:

We work very hard to make sure that advertised prices are competitive and accurate. However, errors can happen and we cannot control market fluctuations. Therefore, prices and specifications are subject to change without notice. If you have ordered an item that has incurred a price increase, we will hold your order and notify you before your purchase is shipped. If a manufacturer has changed the specifications of a product, we are not responsible for any such changes. If a price is posted at $0.00, it is a product that is being researched or in the process of being added and the page is being tested, obviously, we cannot sell products for zero dollars. Orders placed for items at $0.00 or similar testing figures cannot be honored. Also, we cannot be responsible for any typographical errors in pricing or specification. The pictures shown of the items we sell have been provided by the manufacturer and are meant to provide an idea of what the product looks like. And, we do not have photos of every item. Actual appearance may be slightly different, especially for items that are unique, one of a kinds, hand made, etc.

Product Availability:

There may be times when an advertised item is sold out or in very short supply. Manufacturers, distributors, etc., cannot always predict supply and demand figures. Delivery dates are dependent on suppliers and are therefore beyond our control. We will do our best to always ship every purchase in a timely manner and to notify you if an item you have ordered has become sold out or in short supply. Many of our products are custom made or for other special circumstances, require time to prepare and/or package for shipment. Therefore delivery times may be longer than anticipated. We will try to notify you of any extended times required for delivering your purchase. Some items may be shipped directly from the manufacturer or a distributor location at our option. If an item you have ordered has been discontinued, we will contact you and let you know what recommended item may be substituted. If no suitable replacement can be found, we will issue a credit to your charge card. Pictures of items in all of our advertising are for illustration purposes only. Because manufacturers do not always notify us of changes, actual products shipped may vary slightly. Many of our items are custom, made to order items and therefore may take time to ship. These times are subject to craftsmen and shipping and may vary. Once a custom, special or one of a kind item is ordered, you cannot cancel an order.

Shipping:

Because of the nature of our merchandise, some items may take some time to be manufactured, packaged, and/or shipped. All orders are NOT shipped the same day the order is received. Many of our items are custom made or made to order. Some come from foreign manufacturers. Many are stock items that we can ship the same day we receive your order. If you need an order by a specific date, call us. We'll do everything we can to get your item to you, if possible. Also, when UPS, FedEx or USPS says "3 day service" for example, that means your order will take 3 normal business days to deliver, after the day of shipment. Saturdays, Sundays, and any holidays observed by UPS, FedEx or USPS are not included. Shipping/mailing companies may experience unforeseen delays and we cannot be responsible for resulting delays in filling orders. We will do everything we can to expedite as much as possible, however, many delays are far beyond our control. Orders may require verification of delivery address, so please provide daytime phone number. You cannot cancel an order simply because it did not arrive when you wanted it to. Refused shipments will be charged return shipping and restocking fees. Some shipping times may be longer than expected or promised because of weather delays, for example. These delays our far beyond our control. If our order page shows a zero amount or other inaccurate amount for shipping, we will email you with the proper amount. Damages in shipment must be reported to the delivery person at the time of delivery and prior to signing for the package. A shipment that has been signed for will be assumed to be in good condition. Refused shipments may be charged a service fee and/or a restocking fee and shipping charges. The customer is responsible for all rerouted packages or signature by anyone other than customer.

Returns And Refunds:

One of the many things that sets us apart in the mail order industry is the quality of what we sell. Because we want to ensure all of our customers that they are receiving top quality merchandise that is pristine and new, we have established the following return policy. Virtually all sales are final. Only after receiving a Return Merchandise Authorization (RMA) number from us can items that are received defective be returned for replacement or refund. You must contact Keltic Nation for proper return procedures. If a replacement is not available after we have exhausted any chance of finding a replacement, then a refund may be requested. Refused shipments may be charged a 20% restocking fee and the customer will be responsible for all shipping charges to and from Keltic Nation. Shipping charges are nonrefundable. In no event will Keltic Nation accept a return of any item that has been abused, neglected, or in any way damaged by the customer. Some products may not be returnable under any circumstances. We have developed this policy to protect those customers who are genuine customers and deter those who make purchases just to use an item for a specific event and then want to return it. You cannot return an item for reasons such as changing your mind, finding it elsewhere at a lower price, it went on sale shortly after you purchased it, it did not arrive on time, etc. Summarily, the only valid reason for requesting a return is a defective item - which may be replaced as described above. Unauthorized shipments from customers will be refused and returned to customer.

Warranties:

All products sold by Keltic Nation carry full original manufacturer's warranty if applicable unless otherwise specified. No other warranties are expressed or implied. Keltic Nation makes no warranties expressed or implied as to the fitness of any item for any particular purpose. You should keep all the packing materials and documentation that come with your order in case you ever need to send it to the manufacturer. The manufacturer of the item carries the responsibility for any warranty periods which may apply to any item.

Limitation of Liability:

All merchandise is sold in good faith to be as described. Keltic Nation makes no warranties expressed or implied as to the fitness of any item for any particular purpose. Keltic Nation will not be responsible for any accidental, consequential or any other special damages which may occur even if Keltic Nation or any of its employees or agents are made aware of such damages or the possibility of damages. While enormous efforts have been taken to ensure complete security and safety of all information and products, Keltic Nation will not be responsible for any damages resulting from server attack, hack, or virus, be it against our servers or any of our manufacturing or distributing partners. In no event will Keltic Nation be responsible for any amount which exceeds the amount paid by the customer for an item at issue. In no event will any of Keltic Nation's employees, officers, or other representatives be responsible for any claims whatsoever made against Keltic Nation.